Refund policy
Return Policy:
Doolittle Jewelry offers a satisfaction guarantee. If you're not 100% satisfied with your purchase, contact us within 3 calendar days of delivery for a Return Authorization Number (RMA). Items must be returned within 7 calendar days, unworn, in original packaging, with tracking (insurance recommended).
Refund Process:
- Refunds issued once item is received and inspected (minus original shipping costs)
- Credit applied to original payment method within 3 business days
- Store credits valid for 6 months
Non-Returnable Items:
- Custom orders (non-returnable/non-refundable, but we'll work with you to resolve any issues)
- Gift cards
Exchanges:
- Available for defective or damaged items only
- Contact doolittlejewelry@aol.com to arrange
International Orders:
- Buyers responsible for all customs duties, VAT, and taxes
- Calculate fees before purchasing at dutycalculator.com
Repair Services:
- Professional repair and refresh services available to extend the life of your jewelry
Contact: doolittlejewelry@aol.com or 929-332-3277