Help Center

I would be thrilled to hear from you, and I am happy to answer any and all questions you may have.  Don't hesitate to contact me.  Customer service is very important to me.  Please note that I am in NYC in Eastern Daylight Time.

You can contact me via the CHAT widget on lower right of website.

You can contact me via the PING widget on the lower right of the website.

You can email me at sandra@doolittlejewelry.com.  This is my newest email.  I apologize to anyone who contacted me at my gmail address; GMAIL has recently been very aggressive sending new contacts to SPAM.  Please contact me at my new email.  Thank you.

You can call me at 929-332-3277.  I am in Eastern Time in the US.  If I can't answer, please leave a message, and I will call you back asap.

No, and all items listed are READY TO SHIP!  All orders are shipped same day or next day and are scanned in to USPS at the post office.  I watch it being scanned and get a receipt.  My goal is to get your package to you as safely and quickly as possible.  I use padded poly mailers that protect from weather and can easily be wiped down upon receipt.  

More questions?  Send me a message through the CHAT feature, email or call me during business hours.  

Please know that you can click on most all pictures and slideshow photos to go to and see each item.

To see more pieces in each category, such as bracelets, click on the arrow following the name of that category.

You can view videos of the items by clicking the picture with the " > " arrow in the center.  Usually it is the second and/or third photo.  To enlarge a video for better viewing, click on the square box with the 4 arrows in it.

Questions?  Click the CHAT BUTTON on the lower right for help; or send an email to me at doolittlejewelry@gmail.com.  I will respond as quickly as I can.  If you write to me in the evening, I will respond the next morning, always within 12 hours or less.  Don't be SHY!  I love to help and chat. 

For help and inquiries for Custom Jewelry requests, click on the top navigation and see the link for CUSTOM.

New items are frequently listed and shop is updated, so visit me often!

Shopify meets all 6 categories of PCI Standards, and this complance extends to all online stores powered by Shopify.  You can read all the details of this compliance here:  https://www.shopify.ca/pci-compliant

Shopify processes your credit card information; I never see any of that information regarding your credit cards.  Alternately, you can choose Paypal for checkout.  Feel secure that all of your credit card information is kept private.

Regarding you personal contact information and email address:  I never share that with anyone; your email address is shared with my email processors only.  You can unsubscribe any time by sending me an email telling me you would like to unsubscribe, and I will remove your name and email address from the list.

As soon as I receive your message, I will respond.  The best time to reach me is daylight hours, EST/EDT

If you have questions, I want to help.  Please feel comfortable using the CHAT BOX on each window. 

It does not mean that you will be added to an email list.  You will have to subscribe to my VIP INSIDER CLUB by signing up via an appropriate pop-up space on my site.  I will not add your email to anything unless you ask me to.

If you need to speak to me directly, or if this is an urgent case, you can call me here:  929-332-3277

I am always happy to speak to you!  Please feel free to call me or text me with any concerns or questions you may have.

Again, best time to reach us is daylight hours EST/EDT.  You may have to leave a message in voicemail if we can't take your call.  We will call you back as soon as possible.

I am not currently in a brick and mortar store at this time; however, we can meet in or near Grand Central Terminal NYC, and I can bring pieces for you to see in person.  Let's talk and arrange it.   Send me a message through CHAT.

First, measure your wrist just above the wrist bone, as shown: not too tight, just closely against the wrist.  For example, this wrist measures 6 inches.  To order a stretch bracelet, add 3/4 inch to that measurement.  In this case that would be 6.75 inches and the best fitting size would be to order a 7 INCH bracelet (always size up).   If the wrist measured 6 1/4 inches, you would still order a 7 inch stretch bracelet.  Questions?  Send me a CHAT MESSAGE.

To order a CLASP bracelet:  Take the wrist measurement and add 1 1/2 inches (1.5 inches).  For example, if your wrist measures the 6 inches as above, add 1 1/2 inches, thus your correct CLASP bracelet size would be 7 1/2 inches.  Questions?  Send me a CHAT MESSAGE.  I'm always happy to help you order the correct size, if you are unsure.

If jewelry that you have purchased from me needs repair, please contact me.  Yes, I do repair jewelry I have made.  Repairs are free for the first 6 months.  After that it might need repair due to wear and tear or lack of proper care, so there may be a small charge, depending on what is the problem.  You are responsible for shipping both ways.

Please note:  Your hair is stronger than the wires used to create the jewelry!   Please try not to let your hair tangle in the wires.  It actually can break the wires!

Please contact me if you need repair; I want you to have a life long piece of jewelry from me!  All jewelry needs a little TLC from time to time to maintain it.  Get in touch.

I currently offer USPS International Priority Mail 6 to 10 days delivery for select countries.

It is VERY IMPORTANT that you verify what your Customs and VAT and other charges you will incur upon receiving your package BEFORE YOU PURCHASE.

I do not accept packages refused for these fees by your country and a 30% RESTOCKING FEE WILL BE CHARGED if a package finds its way back to me.

DUTIES, VAT and TAXES: There are new laws for 2021 regarding the collection of international sales tax, VAT, customs charges, etc.  While we work with our tax authorities to implement these changes, please contact me if you would like to purchase and ship items to an international country, so I can set that up for you.

CANADIAN BUYERS:  The BUYER is responsible for all duties and taxes charged by their government and for ascertaining what these fees might be PRIOR to purchasing an item from my shop.

Any purchase from my shop assumes responsibility for and agreeing to pay any such fees incurred by your government and is not reason for refusing a package.  If for any reason a package is returned to me for refusing to pay duties/customs/ VAT/taxes or pick up the package, we will charge a 30% restocking fee, no exceptions.

You can review your estimated DUTY/CUSTOMS FEES here:  https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

If you live in the UK, VAT and customs charges can be high.   Please visit this link as well, before considering a purchase:

Link from the Royal Mail website:

www.royalmail.com/personal/receiving-mail/pay-a-fee

Here is the link for you to calculate your possible fees charged by your government before purchasing from my shop:

http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

If you do not see Shipping Costs listed for your country and would like to make a purchase, please send me a message and tell me where you are located and when you need the items, and I will be happy to set up the charges for shipping to you.

I ship orders usually within 24 hours of order being placed, often sooner.  Next Day Shipping! You will receive a shipping confirmation email with tracking information.  All items are READY TO SHIP unless otherwise stated.  Have a critical deadline you need your items by?  Send me an email or CHAT message, and I will respond as soon as I see it.

If there will be a longer interval in my shipping times, I will post that info in the HEADER BANNER.

SHIPPING UPDATE SEPTEMBER 2022:  I ship purchases over $75 via First Class mail insured, and I watch them being scanned into USPS and get a receipt.  I have noticed that USPS is getting busier now, and no matter how fast I get your package into the system I notice that increasingly packages are being delayed in transit in USPS facilities longer than normal.  

If you need your package by a specific date, I urge you to upgrade to Priority Mail to avoid unforeseen delays by USPS.

I currently use USPS and offer shipping services of First Class Package - Domestic, and International Priority 6 to 10 Days, and Priority Express.  To see prices and options you can choose, go to the checkout page and see what is available.  You can always exit that page or continue shopping from there.

In the future I hope to offer FedEx as well. 

INTERNATIONAL BUYERS  - Due to new international duty and VAT and customs laws for 2021, if you would like to purchase items and ship to an international destination, please contact me for more information.

If you have questions for me, please send me a message in CHAT or send me an email.  If it is after hours, kindly leave your question and where I can write back to you (email address).

Your email address will not be saved and will ONLY be used to write back to you.  You will never be added to an email list here unless you join it to become a VIP Insider.

There is a space in the cart checkout process for you to enter a valid discount code or gift card.  If you need help with this, send me an email or give me a call.  If you have trouble checking out, you can call me and give me a PHONE ORDER. 

Discount codes cannot be applied on Custom Orders.

Send us an email to sandra@doolittlejewelry.com.  Do not just mail the package back.  Returns need a special RMA code to be accepted back.  Please see RETURN POLICY.

I want you to be 100% happy with your purchases.  If for any reason you are not 100% satisfied with your purchase, please contact me and let me know via email:  sandra@doolittlejewelry.com.   I will do my best to make it right.

I am a small business: I make all of the jewelry myself; and I am willing to work with your individual circumstances, if need be. 

To be eligible for a refund, please contact me within 3 days of delivery receipt for a RETURN AUTHORIZATION NUMBER.  Item must be postmarked within 7 days of receipt, in unworn condition, in original boxing, and must be sent with tracking information.  Insurance is suggested, as I cannot refund an item I do not receive.  Your item must be unused and in the same condition that you received it.

Kindly notify me of the tracking information for the package, so I can watch for it.  If these conditions are met, you will receive a refund, less original shipping costs.  Packages without the correct RMA registration number will be returned to you.

If you have special circumstances regarding this and need more time, please contact me before purchasing.  I will definitely work with you on this.

Store credits are valid for 6 months from date of issue.  Gift cards are not returnable.  Custom orders are not returnable nor refundable, but I will do everything to work out a satisfactory resolution to all problems on an individual basis. Store credits are for your purchase amount less original shipping charges, as are refunds.  I want your experience to be a 100% positive one.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three business days, or less (usually next day).

LATE OR MISSING REFUNDS

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this, and you still have not received your refund yet, please contract us at sandra@doolittlejewelry.com.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged upon receipt.  If you wish to exchange it for another item, please send us an email at sandra@doolittlejewelry.com.

If you receive a damaged package, please let us know right away and please take photos of the package as you received it and send them to us, so that we may begin the process of an insurance claim.  Save all of the packaging.  

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of the original shipping will be deducted from your refund.