I want you to be 100% happy with your purchases. If for any reason you are not 100% satisfied with your purchase, please contact me and let me know via email: firstname.lastname@example.org. I will do my best to make it right.
I am a small business: I make all of the jewelry myself; and I am willing to work with your individual circumstances, if need be.
To be eligible for a refund, please contact me within 3 days of delivery receipt for a RETURN AUTHORIZATION NUMBER. Item must be postmarked within 7 days of receipt, in unworn condition, in original boxing, and must be sent with tracking information. Insurance is suggested, as I cannot refund an item I do not receive. Your item must be unused and in the same condition that you received it.
Kindly notify me of the tracking information for the package, so I can watch for it. If these conditions are met, you will receive a refund, less original shipping costs. Packages without the correct RMA registration number will be returned to you.
If you have special circumstances regarding this and need more time, please contact me before purchasing. I will definitely work with you on this.
Store credits are valid for 6 months from date of issue. Gift cards are not returnable. Custom orders are not returnable nor refundable, but I will do everything to work out a satisfactory resolution to all problems on an individual basis. Store credits are for your purchase amount less original shipping charges, as are refunds. I want your experience to be a 100% positive one.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three business days, or less.
LATE OR MISSING REFUNDS
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this, and you still have not received your refund yet, please contract us at email@example.com.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged upon receipt. If you wish to exchange it for another item, please send us an email at firstname.lastname@example.org.
If you receive a damaged package, please let us know right away and please take photos of the package as you received it and send them to us, so that we may begin the process of an insurance claim. Save all of the packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.